by Angela Guess
A recent report from Forrester Research entitled Avoid Process Data Headaches “points out that companies are often oblivious to the connection between data quality and process improvement. As a result, most MDM and BPM efforts remain siloed, with limited (if any) collaboration or coordination across the two teams. Also, data strategies sometimes focus much further downstream, around data warehousing and business intelligence, oblivious to the origin of the data — operational processes like order management, customer service, and procurement that capture all the raw data in the first place.”
The article on the report continues, “Most of all, there is often confusion around a key central tenet for data quality: Whose problem is it, anyway? Business, suggests Forrester’s report, often believes data quality is an IT issue. This, unfortunately, is true to a good extent: poor data models, application design and development practices (compounded by inadequate testing) are indeed a prime culprit in poor data quality. That said, Rob Karel, Forrester analyst and lead author of the report, suggests that IT must learn how to better educate and evangelize data issues in a language and a context that matters to the business — a responsibility that Karel puts squarely on IT.”
According to the report, “For data governance and process governance efforts to be successful, they both must frame their priorities and business value in the context of which business processes they are aiming to improve, transform and optimize, says Karel. Co-author of the report Clay Richardson challenges business process professionals to take more upfront responsibility for understanding and modeling process data relationships — a ‘sea change in the BPM world’ that requires the BPM team to shift their mindset towards process modeling. Unfortunately, says Richardson, most BPM methodologies out there do not overtly call out data modeling and analyzing the relationship between data and process.”
Rob Karel will be speaking on this topic next week in his keynote speech at EDW 2011.