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AI Governance Best Practices

AI governance is meant to promote the responsible use of artificial intelligence for the betterment of humankind. Artificial intelligence has proven itself quite useful in completing a large variety of tasks quickly and efficiently. Unfortunately, it can also be used to support criminal behavior or to create and distribute misinformation. AI governance is an effort […]

7 Ways AI Will Transform Data Storage

The rapid adoption of artificial intelligence and machine learning (AI/ML) over the past year has transformed just about everything – ushering in a new era of innovation and growth the world has never seen. The same goes for data storage, where the technologies’ impact will be transformative, enabling greater business agility that companies need to […]

How to Achieve Self-Service Data Transformation for AI and Analytics

Data transformation is the critical step that bridges the gap between raw data and actionable insights. It lays the foundation for strong decision-making and innovation, and helps organizations gain a competitive edge. Traditionally, data transformation was relegated to specialized engineering teams employing complex extract, transform, and load (ETL) processes using highly complex tooling and code. […]

The AI Trust Gap: A Cultural Perspective

Only 52% of employees are confident their organization will ensure AI is implemented in a responsible and trustworthy way, according to Workday’s Closing the AI Trust Gap report. Trust will be key to getting employees engaged in the change needed to realize AI’s full potential. This post will look at what can be done from a cultural perspective. What Is […]

How AI Tools Like Conversational Intelligence Improve Healthcare Customer Journeys

According to a recent report, a continuous loop of disruptions impacts 20% of customer interactions in healthcare, with nearly half of these disruptions delaying or preventing patient care. However, organizations using conversational intelligence to listen to and analyze the voice of the customer (VOC) are realizing benefits, citing a 25% increase in first-call resolution rates and […]

Conversica Unveils Brand-Specific Large Language Models for Enterprises

According to a new press release, Conversica, a leading provider of conversational AI solutions, has unveiled a significant enhancement to its Conversica Chat solution with the introduction of contextual response generation. This technology combines the capabilities of GPT (generative pre-trained transformer) and retrieval augmented generation (RAG) for a dynamic, brand-safe web chat experience. The new […]