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How AI Tools Like Conversational Intelligence Improve Healthcare Customer Journeys

According to a recent report, a continuous loop of disruptions impacts 20% of customer interactions in healthcare, with nearly half of these disruptions delaying or preventing patient care. However, organizations using conversational intelligence to listen to and analyze the voice of the customer (VOC) are realizing benefits, citing a 25% increase in first-call resolution rates and […]

Conversica Unveils Brand-Specific Large Language Models for Enterprises

According to a new press release, Conversica, a leading provider of conversational AI solutions, has unveiled a significant enhancement to its Conversica Chat solution with the introduction of contextual response generation. This technology combines the capabilities of GPT (generative pre-trained transformer) and retrieval augmented generation (RAG) for a dynamic, brand-safe web chat experience. The new […]

Data Science for All: How Open Source Levels the Playing Field in a Talent-Starved Market

Despite today’s data scientist talent shortage, organizations are not holding back from investing in Data Science initiatives.  A recent survey produced by my company in collaboration with TechTarget’s Enterprise Strategy Group shows that most organizations understand how to overcome today’s talent shortage. 87% of respondents said that building Data Science skills across domains and lines of business departments is a […]

From Labs to Leaders: 2024’s Generative AI Predictions for Industry Champions

In the past year, we have witnessed the explosive emergence of generative AI (GenAI) use cases. Its potential to revolutionize how businesses analyze, create, and compete is undeniable, but beyond the hype, a critical question hangs in the air: How will industries move forward with GenAI in 2024? This blog post explores five key predictions […]

Three Ways AI Will Change in the New Year

In the fast-paced landscape of 2023, organizations embraced artificial intelligence (AI) and its related technologies, experiencing a surge in diverse AI applications. According to data from McKinsey, there was a significant 55% adoption rate of AI across global industries by employees. However, as we step into 2024, organizations recognize that while AI is critical for competitiveness and […]