Data transformation is the critical step that bridges the gap between raw data and actionable insights. It lays the foundation for strong decision-making and innovation, and helps organizations gain a competitive edge. Traditionally, data transformation was relegated to specialized engineering teams employing complex extract, transform, and load (ETL) processes using highly complex tooling and code. […]
The AI Trust Gap: A Cultural Perspective
Only 52% of employees are confident their organization will ensure AI is implemented in a responsible and trustworthy way, according to Workday’s Closing the AI Trust Gap report. Trust will be key to getting employees engaged in the change needed to realize AI’s full potential. This post will look at what can be done from a cultural perspective. What Is […]
How AI Tools Like Conversational Intelligence Improve Healthcare Customer Journeys
According to a recent report, a continuous loop of disruptions impacts 20% of customer interactions in healthcare, with nearly half of these disruptions delaying or preventing patient care. However, organizations using conversational intelligence to listen to and analyze the voice of the customer (VOC) are realizing benefits, citing a 25% increase in first-call resolution rates and […]
Implementing a Digital Transformation Strategy
A digital transformation strategy is a detailed roadmap for using digital processes to enhance business outcomes across different functions of an enterprise. Data and digital technologies drive this strategy. One thing to note is that the marketing function plays a critical role in shaping the broad business goals and objectives of any business. To gain […]
AI and Machine Learning Trends in 2024
As we delve deeper into the age of artificial intelligence (AI) and machine learning (ML), it is crucial to stay ahead of the curve by identifying emerging trends that will shape our future. In 2024, several key advancements are set to revolutionize these technologies, paving the way for unprecedented possibilities. One of the top AI […]
Conversica Unveils Brand-Specific Large Language Models for Enterprises
According to a new press release, Conversica, a leading provider of conversational AI solutions, has unveiled a significant enhancement to its Conversica Chat solution with the introduction of contextual response generation. This technology combines the capabilities of GPT (generative pre-trained transformer) and retrieval augmented generation (RAG) for a dynamic, brand-safe web chat experience. The new […]
Ask a Data Ethicist: Can We Trust Unexplainable AI?
In last month’s column, I asked readers to send in their “big questions” when it comes to data and AI. This month’s question more than answered that call! It encompasses the enormous areas of trust in AI tools and explainability. How can we know if an AI tool is delivering an ethical result if we have […]
Data Science for All: How Open Source Levels the Playing Field in a Talent-Starved Market
Despite today’s data scientist talent shortage, organizations are not holding back from investing in Data Science initiatives. A recent survey produced by my company in collaboration with TechTarget’s Enterprise Strategy Group shows that most organizations understand how to overcome today’s talent shortage. 87% of respondents said that building Data Science skills across domains and lines of business departments is a […]
Building an Effective Data Strategy for Edge Deployments
Data analytics and integration are the key components of building a data strategy. For organizations to have an effective data strategy, it requires the definition of measurable metrics and proper consideration of all data sources. An effective data strategy also needs to define how data can be moved from various sources to a location where […]
From Labs to Leaders: 2024’s Generative AI Predictions for Industry Champions
In the past year, we have witnessed the explosive emergence of generative AI (GenAI) use cases. Its potential to revolutionize how businesses analyze, create, and compete is undeniable, but beyond the hype, a critical question hangs in the air: How will industries move forward with GenAI in 2024? This blog post explores five key predictions […]