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by Chunka Mui The history of the technology function could be characterized as an episodic but inexorable elevation into the command centers of business. Each generation of information technology brings new opportunities to help manage the business, and the IT leaders are called upon to integrate those capabilities into the organization. Better IT means...
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by Chunka Mui A mission critical question arises with edge innovations (see parts 1 and 2) that are driven by detailed information about products in customers’ hands and about the customers themselves. Will potential customers embrace it? Or are they too concerned about privacy and security? Consider the current situation. Not too long ago, ABN...
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by Chunka Mui Technology innovations are enabling sophisticated data strategies with the potential to reshape products, upend customer relationships, and transform the role of the IT organization. This four part series explores (1) the new context, (2) the opportunities enabled, (3) the implication on trust and customer relationships and (4) the implications for the IT...
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by Chunka Mui Technology innovations are enabling sophisticated data strategies with the potential to reshape products, upend customer relationships, and transform the role of the IT organization. This four part series explores (1) the new context, (2) the opportunities enabled, (3) the implication on trust and customer relationships and (4) the implications for the IT...
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