Sentiment analysis

Sentiment Analysis PDF Reports Get Interactive

by Jennifer Zaino There’s help available for those looking for a very easy way to share the results of their text and sentiment analytics work. Polyvista, the company behind PolyVista’s text analytics and ChartExpo’s visualization library (covered here), now has another component to add to its pipeline – which already runs unstructured text feedback and…

Your TV May Soon Tell You What You Want to Watch

John Boyd of IEEE Spectrum reports, “With satellite, cable, and terrestrial TV stations broadcasting in the hundreds and Internet-based entertainment content companies also competing for viewers’ attention, finding something to watch is, strangely, a growing challenge.”

Clarabridge Goes Straight To The Customers’ Mouth To Analyze Call Center Interactions

by Jennifer Zaino Customer experience management vendor Clarabridge wants to bring the first-person narrative from call center interactions to life for marketing analysts, customer care managers, call center leaders and other customer-focused enterprise execs. With its just released Clarabridge Speech, it now brings via the cloud a solution that integrates Voci Technologies’ speech recognition smarts…