by Angela Guess

A recent press release reports, “This year’s eMerge Americas Startup Showcase Early Stage Venture top prize was awarded to chirrp, Inc. for its innovative and dynamic AI-based conversation platform. The annual eMerge Americas conference provides a platform for the advancement of technology, a forum for exchanging ideas, and a launch pad for innovation connecting Latin America, North America, and Europe. Chirrp was selected as the winner of the Early Stage Venture category by a panel of judges comprised of industry executives and venture capitalists, from a pool of nearly 200 entries for this year’s award.”

The release goes on, “Chirrp is a multichannel conversational platform that uses the power of artificial intelligence and machine learning to deliver engaging interactions to customers. Chirrp provides solutions to key challenges for enterprises such as building stronger brand loyalty, driving additional revenue through upselling, and capitalizing on predictive and prescriptive data. The platform reduces the costs of delivering customer service, support and communications, while increasing customer satisfaction and loyalty.”

Mallesh Murugesan, co-founder and CEO of chirrp, Inc, commented, “Today’s customers don’t want to be tied up on a phone call or limited by restrictive business hours; they need answers anytime, anywhere… They are moving beyond email and web, adopting chat and voice technologies, and demonstrating a preference for convenient and relevant communications. Engaging consumers where they are now, via their preferred channel, should be a top priority for enterprises who want to build a loyal customer base and deliver compelling brand experiences. Our platform enables organizations to do just that.”

Read more at PR Newswire.

Photo credit: eMerge Americas