You are here:  Home  >  Education Resources For Use & Management of Data  >  Data Daily | Data News  >  Current Article

ClickSoftware Enables Predictive Field Service

By   /  January 29, 2018  /  No Comments

by Angela Guess

A recent press release states, “ClickSoftware, the leading provider of field service management software, today announced significant new capabilities for Field Service Edge, its cloud-based, mobile workforce management platform designed to meet the needs of the most demanding field service organizations. This latest offering introduces new strategic capabilities that will greatly improve field service efficiency and effectiveness. Major features are: (1) Predictive field service powered by ClickSoftware’s Machine Learning Cloud, which identifies data patterns to make predictions and automatically improve valuable KPIs, (2) New demand forecasting capabilities to support more accurate resource planning and schedule optimization and provide richer insights to support proper staffing. (3) Improved enterprise integration features such as Single sign-on (SSO) and an integration platform (iPaaS) connector that delivers more rapid and secure integration with third party systems such as CRMs, ERPs, and EAMs.”

The release goes on, “In this release, Field Service Edge uses the power of ClickSoftware’s Machine Learning Cloud to add first-of-its-kind predictive field service capabilities. By combining historical data with external sources, Field Service Edge now provides increasingly accurate predictions of important service metrics—such as the duration of tasks—that have a material impact on key service business decisions. ‘Workplace efficiency is essential for business growth,’ said Paul Whitelam, Group VP of Product Marketing at ClickSoftware. ‘Our goal is to help our customers run their field service teams as effectively as possible, and this release adds increased precision to the scheduling process that improves resource utilization as well as customer satisfaction. The enhanced analytics capabilities also deliver unprecedented operational visibility and insight, enabling our customers to respond rapidly to changing business requirements’.”

Read more at PR Newswire.

Photo credit: ClickSoftware

You might also like...

All Aboard the Prescriptive Analytics Express

Read More →
We use technologies such as cookies to understand how you use our site and to provide a better user experience. This includes personalizing content, using analytics and improving site operations. We may share your information about your use of our site with third parties in accordance with our Privacy Policy. You can change your cookie settings as described here at any time, but parts of our site may not function correctly without them. By continuing to use our site, you agree that we can save cookies on your device, unless you have disabled cookies.
I Accept