by Angela Guess
A new press release reports, “NICE today announced the introduction of NICE Compliance Center, a unique compliance recording solution for the contact center industry. Combining NICE’s leading recording platform with analytics capabilities and end-to-end media encryption, Compliance Center is a holistic solution that reduces the risk of regulatory breaches while centralizing all compliance management activities, for optimal efficiency and rapid adaptation to changing regulations.”
The release continues, “In the current regulatory environment, and with new legislation anticipated, such as PCI DSS 3.2, MiFID II and GDPR, organizations must be able to capture, retain, identify and retrieve every customer interaction from any channel according to specific regulatory guidelines. Leveraging the benefits of NICE Engage, the omnichannel recording platform which offers real-time capabilities, advanced scalability, and end-to-end media encryption, Compliance Center ensures that the proper regulatory procedures are in place by applying specific compliance performance indicators and interaction analytics. The solution also includes dedicated dashboards, leveraging insights from the recorded data and metadata.”
It goes on, “With flexible recording and archiving rules to tag and retrieve interactions, the solution allows companies to promptly comply with stringent regulations requiring the immediate provision of evidence for audits. Moreover, when suspicious behavior is detected anywhere along the audit trail, during or after an interaction, NICE Compliance center enables users to perform investigation and take immediate corrective action directly from the user dashboard. By doing so, the solution empowers users across the contact center and substantially reduces breaches.”
Read more at Business Wire.
Photo credit: NICE