According to a recent press release, “OpenText™, a global leader in Enterprise Information Management (EIM), today announced the availability of OpenText Extended ECM Enabler for Microsoft Dynamics 365 for Customer Service. The new solution, developed in partnership with Contesto, integrates OpenText’s leading Enterprise Content Management (ECM) portfolio with Dynamics 365 for Customer Service to deliver a complete set of content services to enrich business processes flows, and enable seamless customer engagement. OpenText Extended ECM Enabler by Contesto for Dynamics 365 for Customer Service enables intelligent and connected enterprises to transform sales, marketing, customer and field service automation by securely and seamlessly integrating content services into business processes.”

Patricia E. Nagle, senior vice president and CMO at OpenText, noted, “A direct relationship between an organization and its customers is vital for a successful business… Extended ECM allows customer-facing employees to contribute and consume critical business content from directly within the Microsoft Dynamics 365 business applications. Armed with the right information, data and insight, employees can provide a more personalized experience to customers, helping the intelligent and connected enterprise to drive revenue, loyalty and success.” She continued “With these new capabilities and integrations into Microsoft Dynamics 365, OpenText continues to define the future of work and digital business. This latest announcement is evidence of the strength of our ongoing relationship with Microsoft, including the availability of multiple certified OpenText products, and the ability to run all OpenText solutions on Microsoft Azure.”

Read more at PR Newswire.

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