by Angela Guess
Oracle today announced that it is acquiring RightNow for $1.5 billion, or $43 per share. According to the article, “RightNow focuses on customer service via call centers and self-service options via the Web and social networks. That customer service focus is aimed at the heart of Salesforce.com. Thomas Kurian, executive vice president of Oracle Development, said in a statement that Oracle is ‘is moving aggressively to offer customers a full range of Cloud Solutions including sales force automation, human resources, talent management, social networking, databases and Java as part of the Oracle Public Cloud.’ That quote is basically shorthand for ‘Oracle is going cloud shopping.’”
The article continues, “At Oracle OpenWorld, the company outlined plans to get into cloud computing, big data, and other efforts such as NoSQL databases. Oracle said its NoSQL database was generally available today. Gartner analysts argued last week that Oracle will acquire and roll out more cloud capabilities in the next year or two. Judging by Kurian’s quote, Oracle could be looking to acquire other players in various cloud niches. In this acquisition, Oracle is looking to consolidate a leadership role in the call center. Here’s Gartner’s magic quadrant.”
photo credit: RightNow
