by Angela Guess
A recent press release reports, “Salesforce, the global leader in CRM, today introduced Einstein AI and Analytics for Field Service Lightning, empowering companies to deliver a smarter onsite customer experience that is built on the world’s #1 customer service platform. Field Service Lightning now brings together the insights and intelligence mobile workers need to increase productivity, boost onsite efficiency and drive revenue. The Salesforce Service Cloud has redefined customer service across every major technological shift—including cloud, mobile, social, messaging and more. And last year, with the introduction of Field Service Lightning, Salesforce extended the power of Service Cloud to create a full-service platform for managers, dispatchers and mobile workers. However, as the multi-billion dollar field service market expands into new industries—including finance, healthcare, manufacturing and retail—there is even more demand to deliver onsite service.”
The release goes on, “Field service technicians have to deal with complicated equipment, but don’t always have the right parts and often lack insight into pre-existing customer issues. This leads to confused employees, frustrated customers, and in the end, multiple trips to resolve customer issues. Now, Salesforce is taking field service a step further, arming mobile workers with the intelligence and insight they need to be more productive and improve first-time fix rates. With three new innovations, Field Service Lightning enables a service organization—managers, dispatchers and mobile workers—to move with speed and efficiency.”
Read more at PR Newswire.
Photo credit: Salesforce