This presentation was given in a live webinar on November 22, 2011
Anatomy of a Business Process – How Work Gets Done
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About the Presentation
All work in any organization gets done through processes or business processes. A process may be simply defined as “How Work Gets Done”, a series of steps undertaken to deliver some outcome of value to the stakeholders. A process is initiated by an Event. It receives Inputs, which are transformed into Outputs using Guides to manage and control the process, and Enablers such as human resources, systems, data, and infrastructure to support execution of the process. The interplay of these parts that constitute a process must be understood and analyzed holistically for optimizing the work to be done. Using a simple exercise, attendees gained insights into the “process anatomy” and the role of its enabling professional practices such as Human Resources, Technology Development/IT, and Data Management etc.
You will learn:
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The relationship of business process and its critical enablers: people, technology and infrastructure
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The role of data in a business process: If process is a “body”, then data is the “nervous systems” that makes the body function
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The fundamental language of Business Process Management (BPM) professional practice
About the Speaker
Artie Mahal
Artie Mahal is an Author, Consultant, Trainer and Facilitator. He has published a book, How Work Gets Done, Business Process Management, Basics and Beyond.
Artie Mahal successfully led mission critical management support programs at Mars, Incorporated in developing and delivering programs on Data Management, Business Change/Process Management, and Learning & Leadership Development.
Artie has provided services on four continents and has been a speaker at national and international professional forums. He founded ASM Group, a consulting organization; and is also an associate and senior consultant with BPTrends Associates where he is a Business Process Management consultant and trainer, developing and delivering BPM professional services privately to corporations and publicly through Boston University Corporate Education Center.
