by Angela Guess
According to a recent press release, “SolarWinds today unveiled major advancements in its Customer Success program. The enhancements will help speed time-to-value when deploying the company’s software to improve performance across networks, systems, and applications. The company launched an innovative assisted onboarding program called Smart Start, which gives customers direct, one-on-one access to experts who help them configure, deploy, and optimize their software to meet business goals. It also unveiled a new generation of its professional training and certification program, SolarWinds Academy. SolarWinds made these announcements as part of its participation in the annual Cisco Live!®conference beginning today in Barcelona. The new customer success initiatives are the company’s latest moves to enable a simple customer and partner experience, from trial, through purchase, and into full deployment.”
The release goes on, “Over the past several years, SolarWinds has invested heavily in customer success initiatives. In addition to its vibrant THWACK® user community, the company launched the SolarWinds Success Center, a comprehensive portal offering access to the company’s expansive library of how-to videos, product guides, and rich technical articles. Smart Start is a new offering aimed at helping customers quickly achieve a high return on their software investments based on SolarWinds-recommended best practices. It gives customers and partners one-on-one expert guidance, enabling them to quickly and effectively configure, customize, and optimize their SolarWinds® environments. In particular, the offering focuses on helping customers expertly implement key features according to best practices, tailored to the customer’s business need.”
Read more at Globe Newswire.
Photo credit: SolarWinds