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Using Robots to Improve New York’s 311

By   /  June 9, 2014  /  Uncategorized  /  No Comments

Jessica Leber of Co.Exist recently wrote, “Since opening in 2003, New York City’s pioneering 311 center for non-emergency questions and complaints has become a massive operation, handling an average of around 60,000 questions a day via phone, text message, website, and mobile app.”

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