Tag Archive for Clarabridge

2015: Envisioning The Year Ahead, Part 1

by Jennifer Zaino Just as it has been The Semantic Web Blog’s tradition to look back to the high points of the last year as we approach its end (see here and here), so too do we look ahead to expectations for the New Year, with the help of experts in the arena and its related fields.…

How To Really Hear The Voice of the Customer

by Jennifer Zaino There’s a whole lot of customer information out there, including the verbatim comments companies record as part of customer call center surveys or other voice-based interactions. At Verizon Wireless, for example, more than 190 million customers call in daily, weekly and monthly, and sound bites from them during after-call surveys, each a…

RoadMap Your Text Analytics Initiative

by Jennifer Zaino What best practices should inform your company’s text analytics initiatives? Executive Lessons on Modern Text Analytics, a new white paper prepared by: Geoff Whiting, principal at GWhiting.com and Alesia Siuchykava, project director at Data Driven Business provides some insight. Contributors to the lessons shared in the report include Ramkumar Ravichandran, Director, Analytics,…

Clarabridge Goes Straight To The Customers’ Mouth To Analyze Call Center Interactions

by Jennifer Zaino Customer experience management vendor Clarabridge wants to bring the first-person narrative from call center interactions to life for marketing analysts, customer care managers, call center leaders and other customer-focused enterprise execs. With its just released Clarabridge Speech, it now brings via the cloud a solution that integrates Voci Technologies’ speech recognition smarts…

New Report May Help You Pick Your Text Analytics Vendor

A new report from Hurwitz & Associates seeks to put text analytics vendors in context. In an environment where unstructured text accounts for 80 percent of the data available to companies, the market analyst and research firm has prepared a Victory Index to help companies suss out who can best help them get value from…

A Fertile Field For Semantic Tech: Social CRM

  When it comes to social CRM, it’s a world of semantics, and text and sentiment analytics. Recently Gartner released its Magic Quadrant report on the space, and a reading of it makes it pretty clear that the category, which the research group defines as “a business strategy that generates opportunities for sales, marketing and…

Vacation Season Is Sentiment Season For Hospitality Industry

August is get-away month, so the hospitality industry should start gearing up for what happens when all those travelers get back home….and start to record their impressions of the properties at which they stayed across the social media landscape. Last week saw the integration of Lexalytics’ sentiment analytics engine into Revinate’s software-as-a-service social media reviews-tracking…

The Big Business of Social Media Analytics

How do you know that social media customer analytics has arrived? When big consulting companies decide they want more and more pieces of it. Consider the move last week by Capgemini Group to partner its business processing outsourcing organization with text analytics vendor Attensity. Capgemini will use the latter’s software that helps companies monitor, analyze…

Social Media Tidal Wave Demands Desktop-Side Text Analytics, Attensity Says

With the Text Analytics Summit about to get underway, we’re seeing a wave of vendor announcements hit, such as Clarabridge’s news earlier this week. SAS also said today that it’s introduced Industry Taxonomy Rules starter kits, prebuilt add-ons to SAS Enterprise Content Categorization for speeding text analytics implementation efforts. Also on the agenda: Attensity’s announcement of…

Clarabridge Hones Focus on Social Media as Text Analytics Demand Grows

Alta Plana Corp.’s Seth Grimes last week pinpointed text analytics market demand as closing in on the $1 billion mark globally, with growth in particular among apps that use NLP to derive business insight (from facts to relationships to sentiment) via social networks, online media, and/or surveys. Among such applications are Clarabridge’s Enterprise and Professional…