Tag Archive for customer data

Data Governance for Better Customer Interactions

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by Angela Guess Sid Banerjee recently wrote in Computer Weekly, “We are living in the ‘age of the customer,’ as Forrester Research recently dubbed it. There are more and more communications channels — from company websites to call centres to social media — for customers to interact with the companies they do business with… Companies…

CEM Provider Clarabridge Acquires Engagor

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by Angela Guess A recent article out of the company reports, “Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced the acquisition of Engagor, the most comprehensive platform for real-time social customer service and engagement. The combined offering provides a complete, end-to-end technology solution for marketers, customer…

Inside Snapchat’s Deep Learning Project

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by Angela Guess John Montesi recently wrote for Skyword, “A huge part of Snapchat’s popularity among the younger audience is its seemingly private, ad-free user experience. More and more social media users are getting advertising and data collection fatigue. The news about Snapchat’s new data collection and research division is a mixed bag for users…

IBM Helps Brands Address the Rising Complexity of Marketing

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by Angela Guess A recent article out of the company reports, “IBM today announced new design and analytics capabilities as a part of the IBM Marketing Cloud to enable brands to address the rising complexity marketers face engaging with customers as individuals. These new capabilities from IBM enable marketers to collaborate, design and deliver personalized…

10 Ways Businesses Can Use Machine Learning & NLP Better

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by Angela Guess Andrew C. Oliver recently wrote for InfoWorld, “I honestly believe data can save the world if we get out of its way. This getting out of the way of data goes by another name: transparency… Like anyone, I’m often creeped out by items the companies send me that indicate they know a…

A Look Inside Humanizing Big Data

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by Angela Guess Charles Franklin recently wrote for Small Business Trends, “There has never been any point in history where owners had access to so much information about the consumer. Business owners can tell within days, weeks, or even minutes (in some cases seconds) whether their messages are making an impression or not. They can…

Perfect Data Science: The Push and Pull of Customer Data

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by Angela Guess Writing for ComputerWorld, Eric Berridge recently opined, “Perfect data science takes every customer interaction and identifies patterns that can be repeated and proactively acted upon. In this ideal scenario, humans and artificial intelligence systems collaborate in an amalgamation of contextual, timely insight to better understand their customers and, ultimately, to predict their…

How Greyhound is Utilizing the Internet of Things

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by Angela Guess Datafloq founder Mark van Rijmenam recently wrote, “Greyhound Lines, Inc, is a large inter city bus common carrier that serves over 3.800 destinations across the United States, Canada and Mexico. It is the largest intercity bus transportation company in the United States and it is rapidly driving towards the Internet of Things.…

Artificial Intelligence Could Create a Tsunami in the Retail World

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by Angela Guess Matthew Chapman, writing for Retail Week, recently commented, “Speaking at a panel session at Retail Week Live 2015, Straw, Thomas Cook’s digital advisory board chairman, warned that retailers must start planning for the disruption that will caused by artificial intelligence. He said: ‘The next wave, a tsunami, is artificial intelligence and that…