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Delivering Better Customer Experience with Big Data & Machine Learning

By   /  April 14, 2015  /  Data Daily | Data News, Data Education, Smart Data News, Smart Data News, Articles, & Education  /  No Comments

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by Angela Guess Forbes contributor Kurt Marko recently wrote, “Collecting, correlating and analyzing data from customer interactions across channels is the key to transforming the customer experience from nightmare to nirvana. The nexus of big data and machine learning in all its forms, including predictive analytics and even neural network deep learning, are the underpinnings […]

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Clarabridge Goes Straight To The Customers’ Mouth To Analyze Call Center Interactions

By   /  September 4, 2014  /  Business Intelligence News, Articles, & Education, Data Education, Smart Data News, Articles, & Education  /  No Comments

by Jennifer Zaino Customer experience management vendor Clarabridge wants to bring the first-person narrative from call center interactions to life for marketing analysts, customer care managers, call center leaders and other customer-focused enterprise execs. With its just released Clarabridge Speech, it now brings via the cloud a solution that integrates Voci Technologies’ speech recognition smarts […]

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How GS1 is Shaping eCommerce in the Semantic Web

By   /  July 29, 2014  /  Data Education, Smart Data News, Articles, & Education  /  No Comments

Andrew Osborne, CTO of GS1 UK recently shared an overview of how the non-profit is leveraging the Semantic Web to improve customer experiences.

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Wise.io Raises $2.5 Million to Bring Machine Learning to Customer Experience

By   /  March 18, 2014  /  Business Intelligence News, Articles, & Education, Data Daily | Data News, Data Education, Smart Data News, Smart Data News, Articles, & Education  /  No Comments

Wise.io today announced that it has raised $2.5 million in Series A funding led by Voyager Capital and named predictive analytics technology industry veteran Jeff Erhardt as CEO.

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MetLife’s “Wall” Powered by MongoDB

By   /  November 22, 2013  /  Data Daily | Data News, Data Education, NoSQL News, NoSQL News, Articles, & Education  /  No Comments

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by Angela Guess MongoDB recently shared a video of a customer story from one of their larger clients, MetLife. According to the company, “Using MongoDB, MetLife built the ‘Wall’, a customer service application that allows MetLife to see a 360-degree view of its customers. The Facebook style interface captures all of the relationships and interactions that […]

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IBM Set to Acquire The Now Factory

By   /  October 2, 2013  /  Data Daily | Data News, Data Education, Enterprise Information Management, Information Management News  /  No Comments

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by Angela Guess A new article out of IBM reports that “IBM [yesterday] announced a definitive agreement to acquire The Now Factory, a privately held provider of analytics software that helps communications service providers (CSPs) deliver better customer experiences and drive new revenue opportunities. The company is headquartered in Dublin, Ireland.  Financial terms were not disclosed. […]

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How Big Data Improves Customer Experience

By   /  August 23, 2013  /  Big Data News, Big Data News, Articles, & Education, Data Daily | Data News, Data Education, Enterprise Information Management, Information Management News  /  No Comments

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by Angela Guess Ronit Belson of Silicon Angle recently wrote, “Earlier this year Forrester Research, Inc., published its “2013 Customer Experience Predictions” report (January 2013) based on interviews with leading chief customer officers about their biggest challenges and priorities for 2013. Forrester found that over the past two years, consumer technology adoption and market forces have […]

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Ferguson Creates Better Customer Experience with Stibo Systems Multidomain MDM

By   /  August 7, 2013  /  Data Daily | Data News, Data Education, Enterprise Information Management, Information Management News  /  No Comments

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by Angela Guess Stibo Systems recently reported, “Ferguson Enterprises Inc., the largest wholesale distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the United States, has furthered its commitment to creating the best multichannel customer experience by extending its use of Stibo Systems’ multidomain Master Data Management (MDM) platform to include […]

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Data Integration is Key for Improving Customer Experience

By   /  July 30, 2013  /  Data Education, Enterprise Information Management, Smart Data News, Articles, & Education  /  No Comments

One of the more prominent application areas for semantic technology, particularly in the ever-evolving world of Big Data, is data integration.

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NS Shopping Selects IBM to Transform Customer Experience

By   /  July 23, 2013  /  Big Data News, Big Data News, Articles, & Education, Data Daily | Data News, Data Education, Enterprise Information Management, Information Management News  /  No Comments

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by Angela Guess A new article out of IBM reports, “NS Shopping, a leading home shopping network in South Korea and part of the US$4.5 billion Harim Group, is working with IBM (NYSE: IBM) to transform the company by employing new tools to simultaneously improve customer experiences and the organization’s technology infrastructure. The enterprise-wide transformation with […]

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