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Amdocs Brings Intelligent Bot-to-Human Customer Experiences to Digital Services Providers

By   /  September 18, 2017  /  Data Daily | Data News, Data Education, Education Resources For Use & Management of Data, Smart Data News, Smart Data News, Articles, & Education  /  No Comments

by Angela Guess A recent press release reports, “Amdocs, a leading provider of software and services to communications and media companies, is launching Smartbot, an artificial intelligence (AI) and machine learning-based bot that enables digital service providers (DSPs) to provide customer care, sales and marketing engagements to even the most discerning millennial.  Amdocs Smartbot with […]

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Artificial Intelligence: Driving Customer Experience and Data Analytics to New Levels

By   /  August 2, 2017  /  BI / Data Science Articles, BI / Data Science News, Articles, & Education, Big Data Articles, Big Data News, Articles, & Education, Data Articles | Data Science, Business Intelligence, & More, Data Education, Education Resources For Use & Management of Data, Smart Data Articles, Smart Data News, Articles, & Education  /  No Comments

Customer experience executives in every industry are intrigued by the idea of using chatbots inspired by Artificial Intelligence (AI) to better service their clients, reduce costs, and increase the possibility for better analytics and other data-related activities. Many vendors are looking to deliver solutions in this space, one of them being Rulai. Recently, it was […]

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Nokia Announces Machine Learning-Powered Customer Experience Solutions

By   /  November 22, 2016  /  Data Daily | Data News, Data Education, Education Resources For Use & Management of Data, Smart Data News, Smart Data News, Articles, & Education  /  No Comments

by Angela Guess According to a recent press release, “Nokia today announced major updates to its Motive Customer eXperience Solutions (CXS) software portfolio, providing communications service providers with advanced machine learning capabilities to reduce costs and improve customer experiences. Nokia Motive Service Management Platform (SMP) 7.0 and Motive Care Analytics (CAL) 2.0 use machine-learning algorithms […]

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Improving Customer Experience with Machine Learning

By   /  May 19, 2016  /  Data Daily | Data News, Data Education, Education Resources For Use & Management of Data, Smart Data News, Smart Data News, Articles, & Education  /  No Comments

by Angela Guess Grace Peters recently wrote in HPCwire, “Thanks to machine learning, the page you see when you log-on to Amazon.com is likely very different from the one I see. Advertising, product recommendations, and special deals are all tailored to our unique customer profiles based on historical browsing trends and buying behavior. Online retailers […]

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Improving Customer Experience with Artificial Intelligence

By   /  April 12, 2016  /  Data Daily | Data News, Data Education, Education Resources For Use & Management of Data, Smart Data News, Smart Data News, Articles, & Education  /  No Comments

by Angela Guess Dave O’Flanagan, CEO of Boxever, recently wrote in InsideBigData, “Artificial intelligence has seeped into the lives of everyone with an internet connection. Binge-watching television shows and online shopping carts full of suggested add-ons are commonplace, even though most consumers aren’t aware of what’s powering the recommendations. Algorithms are constantly hard at work, […]

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Delivering Better Customer Experience with Big Data & Machine Learning

By   /  April 14, 2015  /  Data Daily | Data News, Data Education, Smart Data News, Smart Data News, Articles, & Education  /  No Comments

by Angela Guess Forbes contributor Kurt Marko recently wrote, “Collecting, correlating and analyzing data from customer interactions across channels is the key to transforming the customer experience from nightmare to nirvana. The nexus of big data and machine learning in all its forms, including predictive analytics and even neural network deep learning, are the underpinnings […]

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Clarabridge Goes Straight To The Customers’ Mouth To Analyze Call Center Interactions

By   /  September 4, 2014  /  BI / Data Science News, Articles, & Education, Data Education, Smart Data News, Articles, & Education  /  No Comments

by Jennifer Zaino Customer experience management vendor Clarabridge wants to bring the first-person narrative from call center interactions to life for marketing analysts, customer care managers, call center leaders and other customer-focused enterprise execs. With its just released Clarabridge Speech, it now brings via the cloud a solution that integrates Voci Technologies’ speech recognition smarts […]

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How GS1 is Shaping eCommerce in the Semantic Web

By   /  July 29, 2014  /  Data Education, Smart Data News, Articles, & Education  /  No Comments

Andrew Osborne, CTO of GS1 UK recently shared an overview of how the non-profit is leveraging the Semantic Web to improve customer experiences.

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Wise.io Raises $2.5 Million to Bring Machine Learning to Customer Experience

By   /  March 18, 2014  /  BI / Data Science News, Articles, & Education, Data Daily | Data News, Data Education, Smart Data News, Smart Data News, Articles, & Education  /  No Comments

Wise.io today announced that it has raised $2.5 million in Series A funding led by Voyager Capital and named predictive analytics technology industry veteran Jeff Erhardt as CEO.

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MetLife’s “Wall” Powered by MongoDB

By   /  November 22, 2013  /  Data Daily | Data News, Data Education, Database News, Database News, Articles, & Education  /  No Comments

by Angela Guess MongoDB recently shared a video of a customer story from one of their larger clients, MetLife. According to the company, “Using MongoDB, MetLife built the ‘Wall’, a customer service application that allows MetLife to see a 360-degree view of its customers. The Facebook style interface captures all of the relationships and interactions that […]

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