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How To Improve Self-Service Support

By   /  November 18, 2014  /  Data Education, Smart Data News, Articles, & Education  /  No Comments

by Jennifer Zaino StepOne’s first product, Contextual Care, is a contextually-based recommendation engine designed to help a company’s customers service themselves online. It leads them to the information they need in realtime based on factors such as applying what a company knows about a customer to predicting the question he might ask; matching content to […]

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USAA Turns to IBM’s Watson for Online Customer Assistance

By   /  July 28, 2014  /  Data Education, Smart Data News, Articles, & Education  /  No Comments

Suzanne Kattau of Silicon Angle reports, “IBM and the United Services Automobile Association (USAA), a financial services provider for the military community, today announced they have teamed up to offer IBM’s Watson Engagement Advisor in a pilot program to assist USAA members.”

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Cruxly Analytics Technology Drives Actions From Intents

By   /  March 5, 2014  /  Data Education, Smart Data News, Articles, & Education  /  No Comments

by Jennifer Zaino What are your customers – or potential clients – saying or asking online, often in short texts and streaming posts, or in emails about your products, services, or their own particular interests or desires? If you can understand their actionable intents in realtime, then you have a good shot at responding swiftly […]

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Take Your Place At The Table For Building Intelligent Virtual Assistants

By   /  January 10, 2013  /  Data Education, Smart Data News, Articles, & Education  /  No Comments

Want to participate in building a world of intelligent personal assistants? The opportunity awaits at SparkingTogether, where researchers, programmers, and companies can contribute features, behavior and knowledge to an online platform, dubbed FIONA, for creating next-gen virtual avatars. FIONA stands for Framework for Interactive Services Over Natural-conversational Agents.    “People sparking together” is how Patricia […]

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Semantics in Customer Service

By   /  November 10, 2011  /  Data Education, Smart Data News, Articles, & Education  /  No Comments

The Cogito team has been working on applying semantic technologies to customer service operations.

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