According to a recent press release, “Veeva Systems today announced industry alliances to accelerate the industrywide shift toward digital engagement. Together with Accenture, Deloitte, and other alliance partners, Veeva is helping life sciences companies design and implement new digital engagement strategies. The Digital Field Engagement offering will help the industry leverage digital channels such as […]
Nuance Harnesses AI, Adds Social Media Engagement to Digital Portfolio
by Angela Guess According to a new press release, “Nuance Communications, Inc. today announced Social Media Engagement, an expansion to its Digital Engagement Platform, that allows brands to engage with consumers directly on social channels using the same platform that is powering their traditional customer care programs. The new capability utilizes artificial intelligence to listen […]