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NICE inContact Extends AI Capability on CXone

by Angela Guess According to a new press release, “NICE inContact, a NICE business, today announced that Passage.AI, a developer of artificial intelligence (AI) and natural language understanding/processing (NLU/P) technology, is part of the DEVone program and provides a conversational bot-building application integrated with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Passage.AI […]