The $13 billion identity management market has been a popular area of investment in recent years, and for good reason. Cloud adoption, remote working environments, and the sheer number of business applications in use has opened new entry points for attackers. In response, a new wave of solutions and features has emerged to address identity. We’re […]
IT Service Management Trends and Challenges
Due to the pandemic, the last two years have drastically changed IT operations, especially corporate IT service management, delivery, and support capabilities. In order to gauge exactly how these operations have changed, in late 2021, a global IT service management survey, The State of ITSM: Two Years into the Pandemic, was taken by 437 IT professionals, the […]
BMC Helix Delivers Industry-First End-to-End ITSM and ITOM Platform Powered by AI/ML
According to a recent press release, “BMC, a global leader in IT solutions for the digital enterprise, today announced the industry’s first and only intelligence-enriched, integrated IT Service Management (ITSM) and IT Operations Management (ITOM) platform with BMC Helix. Building on leading cognitive service management (CSM) capabilities, BMC Helix now includes both ITSM and ITOM […]
The AI Advantage in ITSM: Features and Use Cases
Click to learn more about author Ashwin Ram. Artificial Intelligence (AI) is making its way to IT Service Management (ITSM), promising to redefine the way things work. But will AI fulfill its promise and really make ITSM easier and more efficient? That’s what we’re exploring in this two-part series, “The AI Advantage in ITSM.” Earlier, […]
The AI Advantage in IT Service Management: AI at Work in ITSM
Click to learn more about author Ashwin Ram. With all the advances in the area of Artificial Intelligence (AI) and its widespread application across various disciplines, this new technology is making its way to IT Service Management (ITSM). ITSM has seen multiple waves of new technology, each promising to redefine the way things work. But […]
Cherwell Uses Azure® Machine Learning
Marketwired has recently written of Cherwell Software, a global leader in IT service management (ITSM) solutions, announcing at its annual conference that the Cherwell® Service Management platform is utilizing Microsoft® Azure® Machine Learning to integrate predictive analytics into its ITSM solution. Azure Machine Learning provides a cloud-based service that enables companies to apply statistical techniques […]