IT Service Management (ITSM) and business platforms have enabled enterprises to rapidly build and buy cloud solutions and applications that improve modern business. Platforms like ServiceNow, Salesforce, and Workday take the guesswork out of adopting new tools that can automate workflows, ease compliance and security woes, and smooth business operations. The numbers speak for themselves: Research from […]
IT Service Management Trends and Challenges
Due to the pandemic, the last two years have drastically changed IT operations, especially corporate IT service management, delivery, and support capabilities. In order to gauge exactly how these operations have changed, in late 2021, a global IT service management survey, The State of ITSM: Two Years into the Pandemic, was taken by 437 IT professionals, the […]
The AI Advantage in ITSM: Features and Use Cases
Click to learn more about author Ashwin Ram. Artificial Intelligence (AI) is making its way to IT Service Management (ITSM), promising to redefine the way things work. But will AI fulfill its promise and really make ITSM easier and more efficient? That’s what we’re exploring in this two-part series, “The AI Advantage in ITSM.” Earlier, […]
The AI Advantage in IT Service Management: AI at Work in ITSM
Click to learn more about author Ashwin Ram. With all the advances in the area of Artificial Intelligence (AI) and its widespread application across various disciplines, this new technology is making its way to IT Service Management (ITSM). ITSM has seen multiple waves of new technology, each promising to redefine the way things work. But […]
ManageEngine Adds Visual Change Workflow Builder to ServiceDesk Plus
by Angela Guess A recent press release reports, “ManageEngine, the real-time IT management company, today announced that it is bringing a visual change workflow builder to the cloud version of its flagship IT service management (ITSM) software, ServiceDesk Plus. This change workflow builder includes a drag-and-drop interface with multiple stages, statuses, notifications and actions, such […]