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NICE Robotic Process Automation Accelerates Attended Automation Development

According to a recent press release, “NICE today announced that its Robotic Process Automation (RPA) offering includes new capabilities that fast-track attended automation discovery, development and human to robot collaborations. NICE RPA version 7.2 empowers smarter identification of the best processes to automate, provides business context on each and helps benchmark the best option, boosting […]

NICE Actimize Adds Cryptocurrency Innovator CipherTrace to X-Sight Marketplace

According to a recent press release, “With cryptocurrency-related compliance issues on the rise, and an increase in enforcement actions anticipated, the need for financial institutions to adopt solid AML programs addressing this market segment is expected to escalate this year. With this activity at the forefront, NICE Actimize, a NICE business (Nasdaq: NICE) and leader […]

NICE Actimize Revolutionizes Collaborative Fraud Fighting with Decentralized AI Capabilities

A new press release reports, “NICE Actimize, a NICE business and leader in Autonomous Financial Crime Management, is introducing its Federated Learning capability that will provide financial services organizations (FSOs) with higher fraud detection rates across numerous fraud scenarios by leveraging NICE Actimize’s Collective Intelligence network. With this innovative cloud-based approach that uses machine learning […]

NICE Announces the New Generation of Interaction Analytics

A new press release states, “NICE today announced that its analytics offering now includes cutting-edge AutoDiscovery capabilities. Leveraging AI-based unsupervised machine learning, these capabilities provide organizations with cross-channel insights on service anomalies and surfaces areas that are customer pain points. As a result, organizations can swiftly remedy issues as they emerge, improving customer experiences and […]

NICE Actimize Expands the Enterprise Consulting & Advisory Practice

According to a recent press release, “Strengthening its role as a proven end-to-end full-service provider, NICE Actimize, a NICE business and the leader in autonomous financial crime management, has added new service offerings to its world-class Financial Crime Enterprise Consulting & Advisory Practice (eCAP). Designed to meet the financial crime and compliance challenges facing today’s […]

NICE Robotic Process Automation Deepens AI Capabilities for Expanded Automation Discovery

According to a new press release, “NICE today announced the availability of its Robotic Process Automation version 7.1. The new release drives comprehensive and rapid automation development, ensures business continuity and enables efficient robotic and human workforce management. New capabilities include AI-driven automation discovery for identifying sub-processes, proactive identification of automation workflows and connectivity issues, […]

NICE Enhances eComms Surveillance Solution with Next Generation Machine Learning

A new press release reports, “As the volume and variety of regulated communications increase, the supervision challenges and risks for financial services organizations (FSOs) only become more complex. To address this, NICE Actimize, a NICE business and the leader in Autonomous Financial Crime Management, has enhanced its Intelligent eCommunications Surveillance solution with next generation machine […]

NICE Investigate Drives Enhanced Investigation Capabilities Through Community Engagement

A recent press release reports, “NICE announced today that it has enhanced its NICE Investigate Digital Evidence Management and Investigation solution with capabilities that enable law enforcement agencies to easily engage communities to fight crime. Today, there are more than 4 billion camera-equipped cellphones in circulation around the world. Cell phone videos and photos are […]

NICE Nexidia Adds Rosette Text Analytics to Enhance Search Speeds

According to a recent press release, “Basis Technology today announced that NICE is integrating Rosette® text analytics in Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese and Spanish into NICE Nexidia to enhance analysis capabilities of webchats, emails, and other text-based customer interaction channels. NICE empowers many of the world’s leading organizations to improve customer […]

NICE inContact Extends AI Capability on CXone

by Angela Guess According to a new press release, “NICE inContact, a NICE business, today announced that Passage.AI, a developer of artificial intelligence (AI) and natural language understanding/processing (NLU/P) technology, is part of the DEVone program and provides a conversational bot-building application integrated with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Passage.AI […]