As more businesses embark on digital transformations and begin exploring ways AI can be utilized, combining AI with robotic process automation (RPA) stands out as a way to unlock a massive return on investment. AI compliments RPA, which helps eliminate repetitive processes from a worker’s day-to-day experience. With RPA or software robots handling the more […]
Process Orchestration: Connecting Process Automation Across People, Systems, and Devices
As organizations push to be more customer-focused and efficient, most are trying to streamline their operations by automating processes. Recent research shows that 92% of IT decision-makers who are involved in process automation agree that it is key to their digital transformation. End-to-end process automation takes work, and real-world, mission-critical processes are complex. Processes need […]
Top 3 Process Automation Challenges (and How to Solve Them)
Now is about the time of year when people start rethinking their New Year’s resolutions. Regardless of how great the outcome would have been, perhaps their goals were too ambitious or vague to be reachable. The same holds true for major digital transformation efforts, including process automation. In a recent survey, nine out of 10 IT decision-makers said process automation helped […]
Hyperautomation Is Set for Growth in 2022: Which Tools Are Needed?
With labor shortages continuing throughout multiple industries, businesses need to revisit automation as a way of “filling” unhired roles or even eliminating tedious tasks that create worker dissatisfaction. Thoughtful automation can improve the work experience by granting employees the freedom to focus on more meaningful aspects of their jobs or by reducing the stress of […]
2022 AI Trends: Humans and AI Unite, RPA Fades, and Data Labeling Returns
A whole host of issues emerged in 2021 related to AI – from leveraging AI and automation to fill in the gaps of the shifting working landscape where mass resignations are hitting every industry and algorithms falling short on promises made by industry leaders. It was a dynamic year for those in the AI industry […]
Beyond VoC: How Data-Driven Companies Are Using Text Analytics and NLP
When we talk about applications for natural language processing (NLP), the use cases that generally come up focus on Voice of the Customer (VoC) and Customer Experience Management (CEM). And fair enough: Plenty of the activity around and investment in NLP has been in this space. The NLP-powered customer experience platform Medallia was just purchased by […]
What Automation Will Bring in 2022
Over the past year, we’ve seen businesses continue to push towards digital transformation, and automation has been a key part of this shift. Considering continued remote work offerings and higher demand for digital collaboration, I expect this trend to continue into next year and onward. Here are a handful of predictions for 2022 on how […]
Why the Future of Bots Relies on Regulation
Click to learn more about author Or Lenchner. How do we define bots? Why were they developed? Bots are about enhancing efficiency, and efficiency can be used to free up resources for further growth. They automate manual work to make us faster. What was once a day-long or even week-long task is now reduced to mere […]
How Organizations Can Enlist Automation for Good
Click to learn more about author Margareta Chesaru. While many organizations are already riding the wave of automation, some are just starting their automation journeys. IDC’s Future of Work 2021 Survey shows that 47% of organizations in Europe are planning to implement robotic process automation (RPA) in the next 18 months and 39% are planning to implement […]
R.I.P. Rip and Replace: How Process Automation Enables Digital Transformation
Click to learn more about author Jakob Freund. The pandemic has been a massive forcing function for many companies to move even faster with their digital transformation and process automation efforts. In fact, research from McKinsey found that companies accelerated their timelines for digitizing their customer, supply chain, and internal operations processes by three to four years. […]