by Angela Guess A new press release reports, “Verint® Systems Inc. today announced enhancements to its Situational Awareness Platform™ and Enterprise Video Management™ (VMS) solutions designed to help customers realize new levels of intelligence to support their mission-critical security initiatives. The addition of rich analytics and new integration capabilities enables customers to more efficiently anticipate […]
Verint Launches New Intelligent Customer Self-Service Capabilities
by Angela Guess A recent press release states, “Verint® Systems Inc., The Customer Engagement Company™, today announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise chatbots powered by an open, modular Artificial Intelligence (AI) engine. Verint is a recognized leader and innovator with a broad portfolio of self-service solutions, including IVAs, voice […]
Verint Accelerates Automation Innovation and Expands Cloud Self-Service Solutions
by Angela Guess According to a recent press release, “Verint® Systems Inc. today announced that it has acquired all of the outstanding equity interests in Next IT Corporation and its affiliate Next IT Innovation Labs, LLC (collectively, “Next IT”), a developer of conversational artificial intelligence-powered intelligent virtual assistants. The purchase price consisted of close to […]
Verint’s Automated Workforce Management Leverages AI to Empower the Workforce
by Angela Guess A recent press release states, “Verint® Systems Inc. today announced innovative automation capabilities that are empowering the fast-growing digital workforce. These powerful new capabilities allow employees to access their work schedules via voice-controlled digital personal assistants and benefit from automation to perform schedule tasks on mobile devices—whenever and wherever they choose. Today’s […]
Nearly Nine Out of Ten Consumers Concerned About Data Security and Privacy
by Angela Guess A recent press release states, “Results of an international study from Verint® Systems Inc. have shown that concerns around data privacy and security remain at the top of the consumer agenda. Of more than 24,000 consumers surveyed across 12 countries by Opinium Research LLC, 89% think it is important to know how […]
Verint Mobile Work View Extends Employee Engagement Capabilities on Mobile Devices
by Angela Guess According to a new press release, “Verint® Systems Inc. today announced the availability of its new Mobile Work View™ solution, an app that further extends common work activities across devices—from desktops to smartphones—enabling employees to access workplace information anytime, anywhere. These changes include integrating ‘bring your own device’ (BYOD) and mobile apps […]
Forrester and Verint Partner to Deliver Unprecedented Actionable Intelligence
by Angela Guess A recent press release reports, “Research and advisory firm Forrester and Verint® Systems Inc. today announced a partnership designed to provide a holistic approach to customer experience (CX) measurement and management. The partnership combines Forrester’s Customer Experience Index (CX Index™) methodology, benchmark data and engagement program with Verint Enterprise Feedback Management™ (EFM) […]
Verint Simplifies Path to Situational Intelligence with New Licensing Structure
by Angela Guess A recent press release states, “Verint Systems Inc. today announced a simplified path to situational intelligence with the introduction of a new licensing structure for the latest release of the Verint Situational Awareness Platform and Verint Enterprise Video Management Software that helps security-conscious organizations more readily achieve the actionable intelligence benefits that […]
Real-Time Speech Analytics from Verint Optimizes Customer Engagement
by Angela Guess According to a new press release out of the company, “Verint Systems Inc. today announced enhancements to its Real-Time Speech Analytics solution. The software, which leverages conversational indicators and analyzes customer calls as they unfold, enables organizations to take a proactive approach to identifying opportunities to guide interactions for the mutual benefit […]
Verint Implements Advanced Situational Awareness Solutions in City of Niterói, Brazil
by Angela Guess A new release out of the company reports that, “Verint® Systems Inc. today announced a collaborative effort with Verint partner Informatica El Corte Ingles in the design and implementation of the new Centro Integrado de Segurança Pública (Integrated Center of Public Security, or CISP) in the city of Niterói, Brazil. The city […]