Tag Archive for voice recognition

How To Really Hear The Voice of the Customer

by Jennifer Zaino There’s a whole lot of customer information out there, including the verbatim comments companies record as part of customer call center surveys or other voice-based interactions. At Verizon Wireless, for example, more than 190 million customers call in daily, weekly and monthly, and sound bites from them during after-call surveys, each a…

Apple’s Siri to Incorporate Neural Network?

Wired’s Robert McMillan recently wrote, “…neural network algorithms are hitting the mainstream, making computers smarter in new and exciting ways. Google has used them to beef up Android’s voice recognition. IBM uses them. And, most remarkably, Microsoft uses neural networks as part of the Star-Trek-like Skype Translate, which translates what you say into another language…

Facebook Acquires Speech Recognition Vendor Mobile Technologies

Facebook is acquiring Mobile Technologies, according to Tom Stocky, Facebook director, product management. In a post here, Stocky announced the deal that would bring to Facebook “a company with an amazing team that’s behind some of the world’s leading speech recognition and machine translation technology…. It has always been our mission to make the world…