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Zendesk Using Machine Learning to Predict Customer Service Problems

By   /  October 13, 2015  /  Data Daily | Data News, Data Education, Smart Data News, Smart Data News, Articles, & Education  /  No Comments

zd

by Angela Guess Erika Morphy reports for CMS Wire, “The product Zendesk will be making available in early 2016 is called Satisfaction Prediction. Like the name suggests, Zendesk says it can predict in real time, while a customer is on the phone with a customer service rep, or exchanging instant messages with him or her, […]

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Zendesk Gains Some Machine Learning from Wise.io

By   /  May 27, 2014  /  Data Education, Smart Data News, Articles, & Education  /  No Comments

Eric Blattberg of VentureBeat reports, “Zendesk, Wall Street’s latest technology darling, has soaked up some machine learning smarts courtesy of the nerds at Wise.io.”

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Hojoki Goes Mobile, Drives The Social Work Graph

By   /  April 27, 2012  /  Data Blogs | Information From Enterprise Leaders, Data Education, Enterprise Information Management  /  No Comments

Hojoki, the cloud productivity-app aggregator with semantic tech underpinnings that The Semantic Web Blog first discussed here, is going mobile. The company’s launching the take-along version of the app, which delivers a single newsfeed of users’ cloud-connected work, for both Android and iOS platforms at The Next Web Conference’s Startup Rally event. In the coming […]

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Cloud App Activities Unite on Hojoki

By   /  January 4, 2012  /  Data Articles | Data Science, Business Intelligence, & More  /  No Comments

Time

From Dropbox to Google Docs, cloud applications are increasingly becoming a part of business users’ everyday productivity toolbox. Hojoki – taken from the name of an old Japanese book about the way of life and the flow of events – aims to aggregate those cloud apps into a Facebook-like activity feed, underpinned by semantic technology. […]

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