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Verint’s Automated Workforce Management Leverages AI to Empower the Workforce

By   /  December 5, 2017  /  No Comments

by Angela Guess

A recent press release states, “Verint® Systems Inc. today announced innovative automation capabilities that are empowering the fast-growing digital workforce. These powerful new capabilities allow employees to access their work schedules via voice-controlled digital personal assistants and benefit from automation to perform schedule tasks on mobile devices—whenever and wherever they choose. Today’s workforce expects easy-to-use software with embedded automation and mobile functionality, like what they use in their personal lives. Just as mobile phones and tablets are a way of life for today’s workforce, digital personal assistants—which once were limited to leisure activities, like playing music or ordering pizza—are growing in popularity in the business world.”

The release goes on, “Workforce Management™ (WFM), a key component in Verint’s industry-leading Workforce Optimization™ (WFO) suite, offers greater automated schedule control through WorkView™, its leading-edge mobile application for employees. Key features include: Cross-platform functionality that’s available for both iPhone and Android devices. Support for each step of the employee journey—from requesting time off and swapping shifts, to comparing latest performance metrics with group average—and the ability to make every step of the journey easy on the devices employees prefer to use. Automated approval of schedule changes, allowing employees to view available shifts and the Verint WFM solution to automatically approve swaps and pick-ups based on pre-defined business rules.”

Read more at Business Wire.

Photo credit: Verint Systems

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