A recent press release states, “Ebix, Inc., a leading international supplier of On-Demand software and E-commerce services to the insurance, financial, healthcare and e-learning industries today announced the launch of GeniEbix – a technology initiative that combines the application of Artificial Intelligence (AI), Natural Language Processing (NLP), Robotics Process Automation (RPA), Predictive Analytics and Machine Learning (ML) to all of Ebix’s Insurance products and solutions. GeniEbix is a state-of-the-art technology solution that aims to enhance the user experience to a different level, while bringing automation to the entire value chain of insurance processing, including CRM, Quoting, Order Entry, Case Management, Underwriting and Policy Servicing.”

The release continues, “The Company announced that it has already started collaborating with its customers on this initiative, in many areas including but not limited to the following: (1) Applying Predictive Analytics and Machine Learning for intelligent evaluation and risk assessment of leads data. (2) Utilizing GeniEbix chatbots for handling pre-sales functions with direct consumers and Agent CRM functions. (3) Enhancing underwriting and new business case management functions with Natural Language Processing support.”

Gagan Sethi, Chief Technology Officer of Ebix Inc., commented,”Ebix has embarked on a transformational journey to industrialize process automation, predictive analytics, machine learning algorithms, and artificial intelligence capabilities across its exchanges and enterprise platforms. We see applicability of GeniEbix across all our business units internationally, including Life and Annuities, Health, P&C, Employee Benefits and Wellness. We are excited to bring the technology, strategy and innovation behind GeniEbix to our customers worldwide.”

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