FixStream and Cherwell Software Collaborate to Automate the Detection and Resolution of IT Issues

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A new press release reports, “FixStream, a pioneer in solutions for Artificial Intelligence for IT operations (AIOps), and Cherwell Software, a global leader in enterprise service management, today announced a strategic collaboration designed to accelerate digital transformation. The two companies will integrate their technologies to provide customers with a next-generation IT Operations solution leveraging machine learning with workflow automation to help more quickly and accurately find, predict and resolve ITSM (information technology service management) issues. Modern IT environments are dynamic and IT Operations lack real-time, accurate visibility across their hybrid IT environments. Moreover, modern enterprises are now accelerating their digital business transformation, increasing the complexity of their IT environment while raising their expectations of performance and uptime of critical business applications.”

The release goes on, “FixStream first creates an accurate and real-time inventory of the physical, logical and virtual entity across the IT stack via an agent-less auto-discovery process. It then automatically updates Cherwell’s Configuration Management Databases (CMDB), correlates business transactions with applications and infrastructure, visualizing operational issues in the context of the business applications, and then applying machine learning to detect patterns and predict outages so that they can be fixed before they occur. IT staff can now identify and visualize in seconds the sequence of correlated events across datacenters as well as automate the root cause analysis of critical business processes, increasing CMDB accuracy.”

Read more at PR Newswire.

Photo credit: FixStream

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