Luminoso Launches New Capabilities to Accelerate Customer Feedback Analysis

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A new press release reports, “Luminoso today announced a series of new capabilities in Luminoso Daylight, the company’s natural language understanding application that offers the fastest way for businesses to analyze unstructured text data, such as product reviews, open-ended survey responses, and support tickets.​​ With the introduction of advanced sentiment analysis, and a new insights dashboard, Luminoso’s users will be able to conduct more robust analyses of unstructured customer data, faster than ever before.”

The release goes on, “Launched in 2015, Luminoso Daylight has helped organizations from around the world uncover actionable insights from customer feedback. Unlike most text analytics platforms, Luminoso Daylight doesn’t need training, coding, libraries, or ontologies to fully analyze unstructured text data and quantify feedback at scale. Business and technical users alike can derive analytical value and deep insights in minutes with Luminoso Daylight, allowing them to make informed decisions, fixes, and improvements to their products and services more quickly.”

Ying Chen, chief product officer of Luminoso, noted, “We built Daylight to offer all users — including those without data science backgrounds — the fastest, most intuitive way to automate the understanding of customer feedback datasets without barriers, such as the need for training machine learning models and creating ontologies… This focus has allowed us to attract a customer base of world-leading brands that are looking for better ways to understand emerging trends and new topics to improve the customer journey and drive market leadership.”


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