NICE inContact Extends AI Capability on CXone

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by Angela Guess

According to a new press release, “NICE inContact, a NICE business, today announced that Passage.AI, a developer of artificial intelligence (AI) and natural language understanding/processing (NLU/P) technology, is part of the DEVone program and provides a conversational bot-building application integrated with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Passage.AI has created a patent-pending natural language understanding and processing (NLU/NLP) platform that can be used to create a conversational interface for your business. NICE inContact customers can use Passage.AI’s conversational interface integrated with CXone to further automate customer service and virtual assistant functionality.”

The release continues, “The Passage.AI platform enables them to: Build a highly versatile AI chatbot, without writing a line of code, in just a few weeks; Automate routine and often mundane tasks and provide instantaneous responses to common questions, improving both employee and customer experience; Develop a bot or feature once and deploy it on 16 chat and voice platforms such as the web interface, iOS and Android apps, Facebook Messenger, Amazon Alexa and Google Home.”

It goes on, “Passage.AI’s bot-building tool utilizes AI and natural language processing technologies, requires no coding and can be deployed anywhere in as little as two weeks. Its sophisticated deep learning model enables Passage.AI bots to more readily understand a user, regardless of how they express themselves. Passage.AI understands natural language text and speech, creating an intelligent conversational interface capable of better identifying intents, extracting the most useful, pertinent and timely information, understanding and responding to queries and searching through vast amounts of data.”

Read more at Business Wire.

Photo credit: NICE

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