Pega Launches Real-Time AI Connectors for Pega AI Software

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A new press release reports, “Pegasystems Inc., the software company empowering digital transformation at the world’s leading enterprises, today at PegaWorld announced the introduction of Real-Time AI Connectors – a new set of APIs enabling Pega clients to plug in third-party AI engines to their already powerful Pega AI. Building on Pega’s open approach, this will allow clients to enhance their Pega customer experience software with other leading AI services such as Google Cloud Machine Learning Engine and Amazon SageMaker.”

The release goes on, “With leading machine learning, decisioning, and natural language processing (NLP), Pega® Customer Decision Hub serves as a brand’s centralized AI brain to optimize customer touchpoints on each channel along the customer journey. Real-Time AI Connectors will give clients the flexibility to complement Pega AI with even more AI power – including new deep learning and machine vision capabilities and alternative machine learning and NLP services. This will make the Pega Customer Decision Hub even smarter by adding new ways for clients to bring more personalization and relevance to every customer engagement while driving higher customer lifetime value.”

It continues, “Real-Time AI Connectors tap directly into the global ecosystem of the latest AI algorithms from outside organizations. Pega seamlessly integrates with these third-party AI engines by initiating service callouts in tandem with Pega’s native AI capabilities, giving clients the power of both services at the same time. Modeled on Pega’s open architecture, these connectors build off existing APIs for OCR and speech-to-text processing that bring other capabilities into the Pega environment.”


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