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When Does Customer Sentiment Matter?

Among the topics covered at this week’s Sentiment Analysis’ Symposium was an exploration of just how much the negative or positive expression of sentiment about a company or a product really matters – and in what context it does. (Another one, which The Semantic Web Blog covered yesterday here, looked at the expected transition from […]

Analysis Goes From Sentiment to Emotion

What’s next in sentiment analytics? The road’s pointing to a deeper understanding of emotions. “We still are clearly at the nascent level regarding text and sentiment analytics,” said David Rabjohns, CEO of social intelligence company MotiveQuest, speaking at yesterday’s Sentiment Analysis Symposium, the event organized by Seth Grimes’ Alta Plana Corp. “There are much higher […]

Semantic Tech in 2011: The Year In Highlights

To accompany our recent podcast looking back on 2011, we’ve accumulated some additional perspectives from thought leaders in the next-wave Web space on the year that’s quickly passing us by. Some highlights follow. You’ll see respondents hit on some common themes throughout, such as Big Data, sentiment analytics, specific vertical industry adoption, and the standards […]

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