by Jennifer Zaino Customer experience management vendor Clarabridge wants to bring the first-person narrative from call center interactions to life for marketing analysts, customer care managers, call center leaders and other customer-focused enterprise execs. With its just released Clarabridge Speech, it now brings via the cloud a solution that integrates Voci Technologies’ speech recognition smarts […]
Alme for Healthcare brings the personal virtual assistant to the disease management space. Next IT’s Alme natural language platform has a history in other sectors, including financial services, where it’s servicing loan-insurance for SWBC; transportation, where it’s enabling self-service for Alaska Airlines customers; and Aetna, where it’s supporting new user registrations, among others. In fact, […]
The Symbi software-as-a-service product suite enables True Tier Zero™ problem resolution, service provisioning and live customer/agent interactions for today’s technology-dense households.
[Editor’s Note: This guest post is by Tom Reamy, Chief Knowledge Architect and founder of KAPS Group, a group of knowledge architecture, taxonomy, and eLearning consultants. Tom has 20 years of experience in information architecture, intranet management and consulting, and education and training software. Tom will be presenting a tutorial, Text Analytics for Semantic Applications […]
If you missed last week’s discussion with Craig D. Hanson of Amdocs and Jans Aasman of Franz, Inc., the recorded webcast is now available and posted below. Description In today’s connected online world, to optimize a customer oriented business requires real time contextual customer knowledge across all business channels and relevant social and competitive forces.