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Clarabridge Goes Straight To The Customers’ Mouth To Analyze Call Center Interactions

by Jennifer Zaino Customer experience management vendor Clarabridge wants to bring the first-person narrative from call center interactions to life for marketing analysts, customer care managers, call center leaders and other customer-focused enterprise execs. With its just released Clarabridge Speech, it now brings via the cloud a solution that integrates Voci Technologies’ speech recognition smarts […]

Alme For Healthcare: A Virtual Personal Assistant For Disease Management Debuts

Alme for Healthcare brings the personal virtual assistant to the disease management space. Next IT’s Alme natural language platform has a history in other sectors, including financial services, where it’s servicing loan-insurance for SWBC; transportation, where it’s enabling self-service for Alaska Airlines customers; and Aetna, where it’s supporting new user registrations, among others. In fact, […]

Beyond Sentiment

[Editor’s Note: This guest post is by Tom Reamy, Chief Knowledge Architect and founder of KAPS Group, a group of knowledge architecture, taxonomy, and eLearning consultants. Tom has 20 years of experience in information architecture, intranet management and consulting, and education and training software.  Tom will be presenting a tutorial, Text Analytics for Semantic Applications […]

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