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Conversational Smart Machines Need to Earn Our Trust

by Angela Guess Jennifer Snell recently wrote in TechCrunch, “Gartner predicts that by 2018 a full 30 percent of our interactions with technology will be through ‘conversations’ with smart machines. Major players such as Microsoft, Facebook and Google are now focused on empowering development of smart bots, and IBM’s Watson is looking to find ways […]