Click to learn more about author Rob Chen. We are operating in a data-driven world where leveraging the insights from a growing pool of data sources is driving improvements in business processes, costs and customer experiences. For many organizations, however, there is still a hidden, untapped stream of valuable business data from communication networks and […]
DataRobot and CallMiner Partner to Accelerate AI Capabilities
According to a recent press release, “DataRobot, the leader in enterprise AI, and CallMiner, the leading provider of AI-fueled speech and customer engagement analytics solutions, today announced a partnership designed to accelerate AI capabilities within the contact and customer experience center. Through this strategic alliance, CallMiner will leverage DataRobot’s automated machine learning technology and expertise […]
Stibo Systems Customers to Gain Deeper Understanding of Their Master Data
A recent press release reports, “Stibo Systems, the only master data management (MDM) company focused on putting Your business first, today announced InstrumentUi, a new user experience empowering businesses with a scalable, simple way to drive better business outcomes from their master data. Because it was developed with input from customers, partners and design experts, […]
What Matters Most with Data Governance and Analytics in the Cloud?
The axiom goes that the difference between high-performing enterprises and lower-performing businesses is that the former maximizes their data and the latter doesn’t. But most businesses probably still live somewhere between those two worlds. That means a lot of companies are still working hard to get to the next level for IT-supported business initiatives including […]
Data Quality, Data Stewardship, and the Omnichannel Customer Experience
What organization—from financial services firms to retailers to healthcare providers—survives without customers? Whether they’re called consumers or patients, retaining existing or acquiring new clients is critical. That means not taking customers for granted, but rather treating them as individuals who can enjoy personalized experiences during interaction. An estimated $62 billion is lost by U.S. businesses each […]
Pimcore Launches Data Hub To Strengthen Content-As-A-Service Capabilities
According to a recent press release, “Pimcore, the leading open-source platform for data and customer experience management, has released Pimcore Data Hub to provide organizations with enhanced technology to create fast, scalable apps without multiple steps. The new feature will enable organizations to centrally manage product and web content data, and translate it into neutral […]
SAP Leverages Machine Learning and AI to Improve Customer Experience
A recent press release states, “SAP SE today announced enhancements to its Next-Generation Support concept. These include developments to AI-driven features such as incident solution matching and real-time support resources like the Schedule an Expert and Expert Chat services. Through the integration of machine learning and artificial intelligence (AI), these intelligent tools are helping to […]
DataStax Helps Condé Nast Improve Customer Experience and Engagement
A new press release reports, “DataStax, the leading provider of the always-on, active-everywhere distributed hybrid cloud database built on Apache Cassandra™, today announced Condé Nast is using DataStax Enterprise (DSE) to improve customer experience and engagement through optimization, increasing click-through rates by 30 percent. Condé Nast, a premier media company renowned for producing the highest […]
X2Engine’s 2019 Customer Experience Forecast – SMEs Focus On Customers
According to a recent press release, “X2Engine, Inc., named Top 10 MarTech Solution Provider in 2018 by CIO Applications, announced today that they expect small and medium-sized enterprises (SMEs) to focus on improving customer journeys by embracing automated personalization through the entire customer lifecycle in 2019. X2Engine, Inc. along with industry leaders and analysts, predict […]
Infosys Research: Data Analytics Most Instrumental in Lowering Risk for Organizations
According to a recent press release, “Infosys, a global leader in next-generation digital services and consulting, today published a global research on data analytics from the Infosys Knowledge Institute. The survey titled, ‘Endless possibilities with data: Navigate from now to your next’, reveals that a majority of organizations are deploying analytics to enhance customer experiences […]