Metricus Releases Artificial Intelligence Process Insights for ServiceNow

A new press release states, “Metricus, www.metricus.com, experts in transforming Service Management data into value-add data analytics, has partnered with the Process Analytics Factory, www.pafnow.com, a world leader in Process Mining, to develop a leading-edge process mining solution for Service Management, initially focused on ServiceNow. AI Process Insights for ServiceNow combines the data expertise of […]

Your Processes are Broken: Here’s How to Fix Them with Data

Click to learn more about author Alex Rinke. In his landmark 1996 HBR essay entitled “What is Strategy?” Michael Porter famously stated: “Operational effectiveness competition shifts the productivity frontier outward, effectively raising the bar for everyone.” This adage has never carried more weight than right now, in the digital age. Global players like Amazon have perfected […]

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