A recent press release reports, “TIE Kinetix, leading provider of Partner Automation solutions, announced today its FLOW Partner Automation “Spring Release 2019”. With the Spring Release, many new features and capabilities are added to the FLOW platform to further optimize and personalize the partner and supplier journey. In the increasingly complex B2B environment, trading and […]
Five9 Spring Release 2018: Practical AI for the Contact Center
A recent press release out of Five9 begins, “‘Good morning, Sophia! I see you are contacting us about an overcharge. Given you are a valued customer, I will credit the charge for this month’s bill. Is there anything else I can help you with?’ Have you ever had this experience calling a company where they […]