A recent press release states, “Verint® Systems Inc., The Customer Engagement Company™, today announced the launch of AI Blueprint™, a patent-protected conversation analysis system that identifies intelligent virtual assistant (IVA) use cases and accelerates automation. AI Blueprint unlocks the power of conversational data and returns specific insights for achieving an organization’s unique business goals. The system then delivers a ‘blueprint’ of precisely how and where businesses can get started with AI or continue to grow their AI capabilities, reducing risk and leading to improved operational efficiency and faster ROI. ‘Businesses today need a well-defined roadmap of the resources required to implement an intelligent assistant successfully. AI Blueprint fills this need,’ said analyst Dan Miller, founder of Opus Research. ‘This unique conversation analysis system offers organizations a package of key elements and resources to speed the time to value today and in the future’.”
The release goes on, “While AI adoption across the enterprise continues to grow, HFS Research projects that, by 2020, more than 50%of enterprise adopters will face AI fatigue. Making informed decisions about how to leverage AI effectively remains challenging, costly, and time consuming. Many businesses invest in AI systems that don’t serve their underlying business needs, and these systems are soon abandoned. ‘Understanding precisely how AI can be leveraged to support specific business goals is an ongoing industry challenge,’ said Tracy Malingo, SVP of product strategy at Verint. ‘At Verint, our chief goal is enabling organizations to effectively automate areas in the business with the greatest potential for ROI. AI Blueprint helps businesses understand the right place to start when it comes to implementing AI’.”
Read more at Business Wire.
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