VIAVI Revolutionizes IT Troubleshooting with Industry-First End-User Experience Score

According to a recent press release, “Viavi Solutions Inc. (VIAVI) today unveiled Observer 17.5, the latest release of the platform recognized as a Leader in Gartner’s Network Performance Management and Diagnostics (NPMD) Magic Quadrant. Observer 17.5 replaces the plethora of detailed KPIs provided to network engineers with a single outcome-focused End-User Experience Score to dramatically reduce the guesswork and dead ends that often result from troubleshooting processes utilized by network teams. The new, patent-pending End-User Experience Score simplifies the management and troubleshooting process by describing network and application performance from the perspective of the user as a single numeric value, along with intuitive problem descriptions and performance visualizations.”

The release goes on, “According to Forrester Research, one-third of end-user complaints linger without resolution for more than a month or are never resolved. The new, patent-pending End-User Experience Score simplifies the management and troubleshooting process by describing network and application performance from the perspective of the user as a single numeric value, along with intuitive problem descriptions and performance visualizations. Adaptive machine learning, running hundreds of data sets through an algorithm, creates a single score for any user transaction. As a part of investigative workflows, engineers can quickly examine issues and provide focused, filtered wire-data evidence to IT teams.”

Read more at PR Newswire.

Photo credit: VIAVI

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