Daniel Erickson, Founder and CEO, Viable
Daniel Erickson is the founder and CEO of Viable. Viable aggregates qualitative data from helpdesk tickets, surveys, CRM, and app reviews to help teams understand how their customers think and feel about the products and services they provide. Its system integrates with common customer support apps (Zendesk, Front, Delighted, Intercom, Zapier, etc.) to ingest and structure customer feedback, allowing anyone on the team to quickly understand customers better with natural language reports and dynamic questions and answers in plain English.