Why Leveraging Unstructured Data and AI Will Be Key to Customer Success in 2023

Analysts like IDC and Deloitte estimate that up to 80% of the world’s data is unstructured text data, which makes getting valuable insights out of this type of data a huge challenge. Worse, customers can’t easily find the right answers to address their product and service-related questions that are hidden in large amounts of support documents. As a result, employees […]

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