Loading...
You are here:  Home  >  'customer service'
Latest

Adding Humans Back Into Your Big Data Insights

By   /  September 26, 2016  /  Big Data Blogs, Big Data News, Articles, & Education, Business Intelligence Blogs, Business Intelligence News, Articles, & Education, Data Blogs | Information From Enterprise Leaders, Data Education  /  No Comments

Ari Amster

Click to learn more about author Ariel Amster. Most businesses have a goal to be a data-driven organization. It’s an admirable goal, one that can bring a notable amount of benefits and advantages for any company. In many cases, this emphasis on big data is all part of turning many business processes into automated processes. […]

Read More →
Latest

How to Improve Customer Service With Big Data

By   /  June 10, 2015  /  Big Data News, Big Data News, Articles, & Education, Data Daily | Data News, Data Education  /  No Comments

cusserv

by Angela Guess Forbes contributor Daniel Newman recently wrote, “Getting a handle on customer service is a challenge for most businesses. To make matters worse, rapidly changing technology makes customer satisfaction a moving target. Just for the record, the buyer’s journey has changed. The same things that used to motivate buyers previously have no impact […]

Read More →
Latest

Delivering Better Customer Experience with Big Data & Machine Learning

By   /  April 14, 2015  /  Data Daily | Data News, Data Education, Smart Data News, Smart Data News, Articles, & Education  /  No Comments

2366519926_a05244053d_n

by Angela Guess Forbes contributor Kurt Marko recently wrote, “Collecting, correlating and analyzing data from customer interactions across channels is the key to transforming the customer experience from nightmare to nirvana. The nexus of big data and machine learning in all its forms, including predictive analytics and even neural network deep learning, are the underpinnings […]

Read More →
Latest

How Banks Are Improving Customer Service with Big Data

By   /  June 17, 2014  /  Big Data News, Big Data News, Articles, & Education, Data Daily | Data News, Data Education  /  No Comments

IOU in a piggy bank

by Angela Guess Likhit Wagle of IBM recently wrote in Forbes, “Although 80 percent of CEOs believe they offer customers superior service, only 8 percent of their customers agree. Banks and financial services firms cannot afford to have such a discrepancy. With today’s hyper competition, market volatility, and scramble to return to pre-recession profit margins, the […]

Read More →
Latest

Zendesk Gains Some Machine Learning from Wise.io

By   /  May 27, 2014  /  Data Education, Smart Data News, Articles, & Education  /  No Comments

Eric Blattberg of VentureBeat reports, “Zendesk, Wall Street’s latest technology darling, has soaked up some machine learning smarts courtesy of the nerds at Wise.io.”

Read More →
Latest

EchoStar Debuts Dynamic-Intelligence-Powered Self-Care Platform

By   /  June 7, 2013  /  Data Education, Smart Data News, Articles, & Education  /  No Comments

The Symbi software-as-a-service product suite enables True Tier Zero™ problem resolution, service provisioning and live customer/agent interactions for today’s technology-dense households.

Read More →
Latest

MetLife Turns to NoSQL for Better Customer Service

By   /  May 15, 2013  /  Big Data News, Articles, & Education, Data Daily | Data News, Data Education, NoSQL News, Articles, & Education  /  No Comments

met

by Angela Guess Doug Henschen of Information Week reports, “Developing an integrated customer view has been on the wish list at insurance giant MetLife for at least 10 years, but it recently took a fresh approach to the challenge by choosing a NoSQL database as the platform for bringing together data from more than 70 […]

Read More →
Latest

Big Data, Better Customer Service

By   /  May 16, 2012  /  Big Data News, Articles, & Education, Data Daily | Data News, Data Education  /  No Comments

am

by Angela Guess Sean Madden of FastCo has written an article regarding how Big Data is improving customer service. Madden writes, “Last month, I talked to Amazon customer service about my malfunctioning Kindle, and it was great. Thirty seconds after putting in a service request on Amazon’s website, my phone rang, and the woman on […]

Read More →
Latest

Beyond Sentiment

By   /  May 2, 2012  /  Conference and Webinar Communities, Data Articles | Data Science, Business Intelligence, & More, Data Conference Communities - Learn, Share, Review, Data Education, Enterprise Information Management, Smart Data Conference Community, Smart Data News, Articles, & Education  /  No Comments

[Editor’s Note: This guest post is by Tom Reamy, Chief Knowledge Architect and founder of KAPS Group, a group of knowledge architecture, taxonomy, and eLearning consultants. Tom has 20 years of experience in information architecture, intranet management and consulting, and education and training software.  Tom will be presenting a tutorial, Text Analytics for Semantic Applications […]

Read More →
Latest

Semantics in Customer Service

By   /  November 10, 2011  /  Data Education, Smart Data News, Articles, & Education  /  No Comments

The Cogito team has been working on applying semantic technologies to customer service operations.

Read More →