The Last Barrier to Consumer AI Adoption

Click to learn more about Rachel Roumeliotis. It’s not uncommon for people to fear what they don’t understand, and this sentiment holds true for consumer attitudes towards artificial intelligence (AI). Whether rooted in fantasy (robots taking over the world) or reality (Google Home listening in on our conversations) there’s a lot of work to be done selling […]

What Is Cognitive Computing?

Cognitive computing, a subfield of artificial intelligence, simulates human thought processes in machines using self-learning algorithms through data mining, pattern recognition, and natural language processing. These artificial environments rely on deep learning algorithms and neural networks to process information by comparing it to a teaching set of data. By mimicking human thought processes, computers help people […]

6 Top Ways We Should Use Speech Analytics

Click to learn more about author Evelyn Johnson. Whether you’re a product-based business or a service-based business, contact centers are likely a vital part of your success. As the business landscape continues to become customer-focused, companies need to ramp up their customer support efforts. Speech analytics is one of the latest developments in the contact center space. […]

Will AI Take Over Jobs in the Future?

Click to learn more about author Neha Gupta. If you ask, “Will AI take over jobs in the future?” to a group of people around you, you will likely get different opinions. Some may say that “no, AI will make our work easier” and others may say that “yes, we will surely lose our jobs.” […]

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