There’s one phrase that people never want to hear from their doctor: “I’m sorry, but you have cancer.” According to the National Cancer Institute, an estimated 1,735,350 new cases of cancer will be diagnosed in the United States this year and 609,640 people will die from the disease. Fortunately, and despite these statistics, many types […]
What Is Data Security?
Data security describes the implementation of policies and procedures to ensure people and things take the right actions with data and information assets, even in the presence of malicious inputs. The right actions mean controlling and enabling data activity by balancing needs from: Stakeholders: Protect personal information while allowing access for legitimate transactions agreed upon […]
Machine Learning Transformed: Data Quality and Operational Necessities
Machine learning elicits mixed reactions. On the one hand, some consider machine learning a company’s new super power that has “swept enterprise technology, using mass amounts of data and algorithms to make predictions.” At the same time machine learning has been considered an overhyped fad and a panacea, failing to deliver. While both can be […]
How to Improve Customer Retention with Customer Journey Analytics
Click to learn more about author Gaurav Belani. Customer satisfaction isn’t enough! To stay competitive and relevant, businesses need to create awesome customer experience (CX) that excites and engages their audience. Research shows that customers no longer base their brand loyalty on price or product quality. They value experience. It’s no wonder CX is the […]
How to Leave Your BI Dashboards Behind and Discover Real Insights
Click to learn more about author Ajay Khanna. There is currently a massive insights gap caused by silos between business intelligence (BI) dashboards and machine learning (ML) and AI tools that is preventing organizations from capturing new business opportunities hidden in their data. According to a study from the Boston Consulting Group and MIT Sloan Management Review, […]
What Is Cognitive Computing?
Cognitive computing, a subfield of artificial intelligence, simulates human thought processes in machines using self-learning algorithms through data mining, pattern recognition, and natural language processing. These artificial environments rely on deep learning algorithms and neural networks to process information by comparing it to a teaching set of data. By mimicking human thought processes, computers help people […]
6 Top Ways We Should Use Speech Analytics
Click to learn more about author Evelyn Johnson. Whether you’re a product-based business or a service-based business, contact centers are likely a vital part of your success. As the business landscape continues to become customer-focused, companies need to ramp up their customer support efforts. Speech analytics is one of the latest developments in the contact center space. […]
ADV Webinar: Showing ROI for Your Analytic Project
This webinar is sponsored by: About the Webinar Information management plays a critical role in supporting strategic business initiatives. Despite the apparent value of providing the data infrastructure for these initiatives, many executives question the economic feasibility of business intelligence and analytics. This requires information professionals to calculate and present the business value in terms […]
ADV Slides: Showing ROI for Your Analytic Project
Showing ROI for Your Analytic Project from DATAVERSITY This webinar is sponsored by: About the Webinar Information management plays a critical role in supporting strategic business initiatives. Despite the apparent value of providing the data infrastructure for these initiatives, many executives question the economic feasibility of business intelligence and analytics. This requires information professionals to […]
Will They Blend? Twitter Meets Azure – Sentiment Analysis via API
Click to learn more about author Craig Cullum. In the “Will They Blend?” blog series, we experiment with the most interesting blends of data and tools. Whether it’s mixing traditional sources with modern data lakes, open-source DevOps on the cloud with protected internal legacy tools, SQL with NoSQL, web-wisdom-of-the-crowd with in-house handwritten notes, or IoT […]