by Angela Guess A recent press release reports, “Research and advisory firm Forrester and Verint® Systems Inc. today announced a partnership designed to provide a holistic approach to customer experience (CX) measurement and management. The partnership combines Forrester’s Customer Experience Index (CX Index™) methodology, benchmark data and engagement program with Verint Enterprise Feedback Management™ (EFM) […]
Top Big Data Priorities, According to Forrester
by Angela Guess Jessica Davis reports in InformationWeek, “Streaming analytics, self-service options, and embedding big data insights into the applications that drive the business are the new priorities for organizations as they evaluate their big data strategies. That’s according to a new TechRadar report from Forrester Research that looks at the state of big data […]