Loading...
You are here:  Home  >  'voice of the customer'
Latest

How To Really Hear The Voice of the Customer

By   /  November 14, 2014  /  Data Education, Smart Data News, Articles, & Education  /  No Comments

by Jennifer Zaino There’s a whole lot of customer information out there, including the verbatim comments companies record as part of customer call center surveys or other voice-based interactions. At Verizon Wireless, for example, more than 190 million customers call in daily, weekly and monthly, and sound bites from them during after-call surveys, each a […]

Read More →
Latest

OpenText Takes Next Steps In Automatic Content Classification

By   /  July 17, 2014  /  Business Intelligence News, Articles, & Education, Data Education  /  No Comments

by Jennifer Zaino OpenText yesterday made its secure file sharing and synchronization product, Tempo Box, available for free to customers using its OpenText Content Suite enterprise information management tool. “A lot of our customers have major concerns about employees sharing documents with cloud tools like Dropbox,” says Lubor Ptacek, vp of strategic marketing. They want […]

Read More →
Latest

Daedalus Takes Meaning-As-A-Service To Excel, GATE And CMS Systems

By   /  July 8, 2014  /  Business Intelligence News, Articles, & Education, Data Education  /  No Comments

by Jennifer Zaino Daedalus (which The Semantic Web Blog originally covered here) has just made its Textalytics meaning-as-a-service APIs available for Excel and GATE (General Architecture for Text Engineering), a JAVA suite of tools used for natural language processing tasks, including information extraction in many languages. Connecting its semantic analysis tools with these systems is […]

Read More →
Latest

The Big Business of Social Media Analytics

By   /  July 25, 2011  /  Business Intelligence News, Articles, & Education, Data Articles | Data Science, Business Intelligence, & More, Data Education, Smart Data News, Articles, & Education  /  No Comments

How do you know that social media customer analytics has arrived? When big consulting companies decide they want more and more pieces of it. Consider the move last week by Capgemini Group to partner its business processing outsourcing organization with text analytics vendor Attensity. Capgemini will use the latter’s software that helps companies monitor, analyze […]

Read More →