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BMC Helix Delivers Industry-First End-to-End ITSM and ITOM Platform Powered by AI/ML

According to a recent press release, “BMC, a global leader in IT solutions for the digital enterprise, today announced the industry’s first and only intelligence-enriched, integrated IT Service Management (ITSM) and IT Operations Management (ITOM) platform with BMC Helix. Building on leading cognitive service management (CSM) capabilities, BMC Helix now includes both ITSM and ITOM […]

BMC Announces Cognitive Service Management Solution with AI, Machine Learning

by Angela Guess According to a recent press release, “BMC today announced a partnership to seamlessly integrate AI technologies from IBM Watson, a leading AI platform for business, into BMC’s leading IT Service Management solutions for the digital enterprise. IBM Watson Conversation and Discovery capabilities enable service management teams to deliver a better service experience […]